Words cannot describe how displeased I was regarding the whole process of buying a carpet from National Floors Direct. I highly advise anyone looking for carpet to "STAY AWAY" from using them! Here are two quotes from the head of their customer service dept (this person answers to ...
I had Empire Today, Luna and National Floors Direct come by and give me estimates on Hardwood my entire first floor Empire Today quoted me a very high price aand tried to sell me a no name hardwood floor and the sales rep told me that I had a lot more sqare footage than I know I have. Empire Today ...
My wife and I wanted to replace the old carpet in our basement so she had me call NFD. The guy came out the next morning and showed us a bunch of samples. We immediately spotted the carpet and color we wanted. It was a middle-of-the-road carpet and the salesman did not try to sell us anything more ...
I purchased a carpet from National Floors Direct on 4/27 and the carpet was supposed to be installed on 4/30. The salesman told me I need to be available all day so I had to take the day off. No one showed up and no one called. I finally called at 4 pm and was told that I would have to wait until ...
I was sold engineering flooring, upon installation date they said they couldn't cut a wood door. I showed them my contract that showed that it was written into the contract as my salesperson verbally stated this and other facts. After waiting 2 1/2 hours the installer (actually subcontractor who ...
This company Fraudulently advertises NO MONEY down and NO Payments for one year that at the end of your appointment with them, and after you have gone through the entire approval process thinking it is done, they spring on you a 10% cash/check downpayment fee to process the order. This should be ...