I changed my mind 1 day later— after being pushed into a quick close, I sent back my forms express mail, having my return receipt signed a month ago and still have not been issued a check back with my deposit. My check was cashed after the return receipt was signed!!! ...
I paid a deposit on November 6 for a job scheduled on November 20th. They showed up with the wrong materials to do the job. They needed to glue the tack strip with a specific type of adhesive. One of their crew was laying on my couch while I phoned in my card number. When he was asked to get off ...
Words cannot describe how displeased I was with the whole process of buying a carpet from National Floors Direct. I highly advise anyone looking for carpet to "STAY AWAY" from using them! Here are two quotes from the head of their customer service department (this person answers to ...
I had Empire Today, Luna and National Floors Direct come by and give me estimates on Hardwood my entire first floor. Empire Today quoted me a very high price and tried to sell me a no name hardwood floor and the sales rep told me that I had a lot more square footage than I know I have. Empire Today ...
My wife and I wanted to replace the old carpet in our basement so she had me call NFD. The guy came out the next morning and showed us a bunch of samples. We immediately spotted the carpet and color we wanted. It was a middle-of-the-road carpet and the salesman did not try to sell us anything more ...
I purchased a carpet from National Floors Direct on 4/27, and the carpet was supposed to be installed on 4/30. The salesman told me I needed to be available all day, so I had to take the day off. No one showed up and no one called. I finally called at 4 pm and was told that I would have to wait ...