I had a berber-type carpet installed in my finished basement. When I went to vacuum the carpet in two different locations, directly on the seam, the carpet unraveled right into the vacuum. I sent them a complaint and pictures of the damage, and they sent a form letter back stating that if it is a ...
On the day of installation, the rug provided was not the same style or color I ordered. Good ole "bait and switch" tactic employed by NFD. Fortunately, I noticed this as soon as the installer showed up with the rug sample. Why I was never notified by anyone from NFD remains a mystery. ...
Signed contract with National Floors Direct. I gave them a deposit of $2000. Later I noticed at the very end on the back of the contract paragraph (5) it mentioned late cancellation within (3) business days. National Floors seek to count Saturdays as a business day. At the very bottom of the back ...
From day one, my experience with this company was a nightmare! I wish that I read these reviews before purchasing my carpet. We paid for a good quality carpet, but got a poor quality carpet instead. The carpet is defective and is already coming apart, and we had only had it for a week or two before ...
I Hired National Floors Direct to purchase and install a large amount of carpeting in my home. I will say it was difficult negotiating with them. Their first price given was significantly higher than the carpet company I have used for years. After a lot of time and effort they finally agreed to ...
I called National Floors direct, 4 -Robbie Road, P. O Box 294, Avon, MA (888-400-3566) for carpet installation. The salesman brought only one sample chart. According to him that was their THE BEST product. And BEST Price the company carries. I exited to get the project done and the salesman offer ...