My fiancé and I are absolutely disgusted with Kay Jewelers. He purchased a ring for me in early December. My birthstone is sapphire, so he had a three stone ring customized with one large diamond in the center and two sapphires; all should have been princess cut. He received the ring in late December (only 2 days before he wanted to propose!) to notice that Kay had set the ring with sapphires that were smaller than what he paid for, and one was cut round, the other was cut princess! So, immediately after receiving my ring it had to be sent back for resetting. Two weeks later, we got to pick the ring up, and now it has TWO ROUND sapphires instead of two new, larger PRINCESS sapphires. Ok, we send it in AGAIN. Another two weeks and we get the ring back. This time, the stones are correct, but they are crooked, and I don't mean a little bit, they were noticeably crooked. So we send it back in. Finally, another two weeks and it comes back and looks good! I am able to wear my ring for about 3 months before having to take it in for the mandatory 6 month inspection. We take it in for the inspection where we learn that one of the stones is loose, and the employee (young man, very nice) noticed that one of the sapphires was still a little crooked (at this point I was willing to live with it), so he was going to have sapphires reset. Super. We get the ring back (two weeks later of course), I am able to wear it about a month and a half before one of the prongs holding a sapphire catches on my sweater and breaks right off. So, back to Kay we go. Two weeks later, the ring comes back from having the “prong re-tipped”. Here we go again, the sapphires were crooked, and the prongs were so long that they were bent over the sapphire, obscuring enough of it from view for me to become upset. We didn't take it home, told them to send it back immediately to have it fixed. At this point I am very upset and in tears. Out of the 8 months we have “owned” the ring, I have been able to wear it about 5 months of this time. I had to walk away from the store to calm myself while my fiancé speaks with the manager to try and resolve this in some fashion. At this point they have had my ring for a month, and all I want to do is return the ring and replace it somewhere other than Kay/Jared/JB Robinson, or any other Sterling company store. My fiance did not pay over $1300 so that we could RENT a ring from this company, because at this point that is what it feels like. I feel like I'm getting Punk'd.
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