Very unhappy customer. They refuse to fix their own errors. After paying them for recovery discs, they don't work, the hard drive failed, they replaced it but tell me I have to buy a disk from Toshiba. I think they should buy it, refund my money for the recovery disc, and apologize to me. ...
I was in need of repair for both my washer and dryer. Scheduled an appointment with Geek Squad for 10 days later. I knew what was wrong and knew the exact parts that were needed. I gave the info to the scheduler, including part numbers. I was quoted pricing for both the trip charge and the parts. ...
Ok first of all I was so happy when I got my new tv from my parents for Xmas. But 6 months later, we have a problem, I call Geek squad and the first thing they say sorry for your problem let me transfer you. Ok I fine, but then they get me this guy that asks all my info, and that I received it as a ...
Ok, so we make an appt. For our broken TV. Guy came out looked at it and told us he had to get a part and would be back in a week. Today (3 weeks later!) we call to see what is gling on. The woman we spoke to said our part would not be in for another week and because it's been more than 14 days we ...
I took my computer to Geek Squad to have it upgraded. I was intending on giving it to my daughter for her school work and wanted it to be able to be used for that purpose. I needed a larger hard drive, more ram and a new video or graphics card. I told the young man when I brought it to them exactly ...
I went into Amazon.com which triggered a virus. Could not log in to the Internet. I live in Amherst, NY, ended up talking to support from Texas. Although very nice, she could not help me. Suggested I take my brand new Toshiba to the Geek squad at the store I purchased it from which was the Niagara ...