My complaint deals with the non-disclosure of fees and a 2-year contract.
While I was speaking with the customer service rep, setting up the installation time and the program I was selecting, there was no mention of a two-year commitment to their service. If I were to quit my service prior to the two-year period, I would have to pay a fine. In addition, I was not told that the equipment I was receiving was on a lease basis, and that the remainder of the lease would be due and payable at the time of disconnect. I found all of this out at a later date, by complaining about their service, or lack thereof: I was under contract for two years and would have to pay fines and prorated fees for leasing of the equipment.
When the installer came to my house, he seemed to know what he was doing, but he spoke very limited English that was very difficult to understand at best. Upon completion of the install, he asked me to sign a paper showing he did install the equipment. When I tried to get him to explain the system, he just handed me the book, stating that his English was not too good.
I signed the paper, only to find out later that he was supposed to go over the entire setup with the customer and that by signing, I was agreeing to a two-year contract. Once again, this agreement was not explained or disclosed to me. I feel that this is fraud!
0 comments