In less than a year our heater failed. They had the nerve to blame it on "water chemistry" and would not honor the warranty. Our water had good levels of everything, was clear, no issues, etc. These people called us every 2 days for a month trying to sell it to us, then left us in the ...
We bought a spa from Cal Spas in Jan. 2004 when they had a big show out in Pomona. We have a 5-year parts and labor warranty. As of 8/21/08, the spa just stopped working. We called Cal Spas and were told we had to call the dealer in our area. We live in Orange, CA. We called the dealer who then ...
I began having issues with my spa last year and tried for several months to get Cal Spa's to honor their warranty. They did not and after trying for a long time finally had to take them to court. After hearing the case the court awarded me the judgement. I have sent Cal Spas certified letters ...
Contacted Cal Spas Warranty Department to have bubble examined/repaired at the bottom of my hot tub. They gave me names and numbers of several businesses in the area that would help me out. Turns out, none of the businesses deal with warranty work. The business I purchased the hot tub is no longer ...
The acrylic on the bottom of my hot tub is separating from the lamination on the floor of my hot tub. Since the dealer that I purchased the hot tub from in no longer in business, I called the Cal Spas Warranty Customer Service department. They provided with me with several numbers of companies to ...
I bought my hot tub in April. At first the dealer said I would get it within 3 weeks. Did not get it until the middle of July. It worked for 2 weeks and the motor went out. Service guy came out and repaired it said that they were faulty from the factory. After that it started to go into OH mode ...