I bought a very expensive hot tub with 12in. Plasma screen T.V. From Cal Spas of Lynwood in October. Approximately 6-7 months later the T.V. Would not come up anymore. I called for repair, which was free due to 1-year warranty on the specific parts that were not working properly including the motor that brings the TV up which was apparently already rusted and water logged and the button that starts the motor.
They sent a repair person out to fix the problem. She said she had to order the parts and would be back to fix the problem she also mentioned explaining that this happens with the motor from time to time. I never heard from her or anyone else for that matter again. I tried contacting Cal Spas, which is now "All Spas" (funny how they changed locations, name and phone number) several times through emails, phone messages etc. I have even tried the Cal Spas website.
After over 1.5 years of trying to get the problem fixed I have had NO luck I even called the corporate office. No response, no return calls or email. Now the warranty is up and still NOTHING. The repair person told me while she was at my house for the initial call that even if the parts didn't come in before my year was up they would still be covered because the initial call was well within the allotted time.
I am frustrated and annoyed. I recently seen a new station advertising Cal Spas in Seattle with a hot tub that had a plasma TV similar to the model I have so I emailed news tips and problem solvers ONLY after trying one more time through an email to Cal Spas. WHY pay thousands of dollars more for a hot tub with a plasma TV, to only be able to watch it 3 or 4 times?
Http://www.calspas.com/dealer_locator/index.htm
0 comments