On Feb 15 noticed a 6 month old lap top computer power cord failure. Returned to store under warranty and was told I would receive a new one in seven to ten days. They have been promising me a new one since then and have not delivered. I just purchased one on Amazon so I could use my lap top. As of ...
What happened is lies and deceit from the staff at Best Buy. It started back a year ago when we purchased our 46" TV, they asked us if we wanted to add their "black tie" warranty and typically as im opposed to a third party warranty they sold me on it. The TV floor manager told me it ...
Bought a service plan for a Samsung Dishwasher. The DW manual states "5 years for racking..." After 2 years the racks started to show rust blossoming through the nylon finish in several places. I have tried several times calling Best Buy and even going to the store (Valencia, CA). At the ...
On 3/4, I called the Geek Squad. A paid service to help you with a pc problem via the phone. The only help I received from the very start was Best Buy needs to send an agent to your home to fix the problem. After 20 minutes of talk and not ONE piece of information on how to fix the problem, I told ...
I don't understand how a company as big as Best Buy can't seem to find the time to answer their phone... I let it ring for well over 10 minutes, after being told that there would be a long wait. Nobody ever picked up the phone, that is so frustrating and disrespectful. I get the impression that if ...
This complaint may seem trivial to others, but if you buy anything from Best Buy online, and if you give them your email address, be prepared for constant bombarding of their junk mailings. It does not matter that you did not subscribe top it, it does not matter that you clicked the unsubscribe ...