Another great example of a company that has lost track of who the customer is. I had a simple $38.00 charge on my corporate AMEX card that did not get paid via auto payment that took from January to May to resolve with AMEX. AMEX took weeks to respond to issues while the fees built up from the ...
Had to cancel my platinum card after 30 plus years due to mismanagement by Amex who kept sending me books we didn't want and charging hundreds for them, even after promising for five years it wouldn't happen. Upon cancellation, had a credit which they never sent, and when we tried to use our 30K ...
On several ocassions 07/23,07/14,06/30,06/06 and 02/27 American Express performed unauthorized credit report checks on me via Experian credit reporting agency. ...
Besides my many other qualms with Amex, which you may see in my other reviews, they also have not removed $6,000 worth of fraudulent charges from my statement. These charges are for "prepaid american express cards". Come on, Amex. Take these charges off of my account already! ...
We opened an American Express account at Costco to take advantage of a $500 discount on a new car purchase. We never activated the AE account; the gum labels on the AE card are still intact. When talking to AE, by phone, they admit we have no account. We do have a Costco account which we always pay ...
I have been working with American Express to get a refund on my credit balance and due to incompetence in the customer service department, I still do not have my refund and the account has been closed for 6 months. Two refunds checks have been mailed, but they keep sending them to an old address ...