I have merrily rolled along with Amex for years, cheerfully paying their fees and never having problems. Until, I had a problem. The first problem I had with them was back in March. I called and actually got a woman who spoke English although she was from India. I had a technical problem with the ...
To Whom It May Concern: I have received disrespectful, poor customer service from American Express, specifically from the Credit Review Department. I have been a loyal card member for almost 10 years, never missed one payment, have multiple American Express Cards (Business and Personal) which I pay ...
Hi. My American Express gold card was summarily canceled this weekend (despite payments being made on time, decent credit report, etc.) and in searching for similar occurrences I have alas found too many others who've had this experience (though not in recent months). I've been through three ...
My son bought american travellers cheques for a trip to Tanzania. He is from South Africa. There his cheques were stolen and he phoned me immediately (he calles collect because at that stage he was very short on money) and I immediately reported it. After a lot of phoning and correspondence they ...
After being a loyal American Express pay-the-balance-on-time customer, when experiencing economically necessary minimum payments, American Express began charging interest on my credit card balances. As soon as I was able to totally pay off the balance, advising them to close my account, American ...
Another great example of a company that has lost track of who the customer is. I had a simple $38.00 charge on my corporate AMEX card that did not get paid via auto payment that took from January to May to resolve with AMEX. AMEX took weeks to respond to issues while the fees built up from the ...