I signed up for Vonage's Premium Unlimited Plan in December. I found the service extremely spotty and it only deteriorated with time. Since it was VOIP over my existing cable modem line, I made sure I went with a "No Annual Contract" plan to avoid cancelation fees. First, let me start ...
I am very sorry that I fell for the Vonage no risk 30 day offer. I returned the equipment within the 30 days and they are still charging me for service. I included a letter and sent it certified mail and they acknoledged receipt of the equipment within the 30 days but said they did not get the ...
I ordered Vonage on December 29. I was told it would take 20 days to transfer my present telephone number to the Vonage service. I asked them if they could start my service and free month when the number got transferred, I was told no problem. I explained to them that under no circumstance would I ...
Customer service was the worst I have ever experienced. I was on hold for 15,20, nand 30 minutes or more, then hung up on numerous times. They are outsourced to India so it is hard to understand what they are saying, but most likely it was "unplug your phone adapter and plug it back in", ...
VONAGE=scam, ripoff! I read some of the reports after I signed up for Vonage. I wish I read them before! They are a rip-off. I agree with what people wrote, anyone who rebuteled either must be an employee of the company or very, very lucky. I am really upset that the people that did have problems, ...
Dear Sirs: This letter is to inform you of an experience no customer should have to endure. Today after waiting nearly an hour for your 24/7 customer service reps. To answer my call, I was accosted verbally on the phone by two of your so called "customer care" reps. I called, as I have ...