Vonage has consumer hostile business practices. From their TOS: 8.5 No Credit Allowances or Refunds for Prepaid Service Plan Customers. Subject to our money back guarantee and law, we will neither credit nor refund any service fees or any other amounts you pay for any prepaid service plans. During ...
I am active duty military and saw Vonage as an easy way for family to keep in contact with me 3 years ago. Now that the telecommunications market has changed and all included unlimited long distance is a standard Vonage wasn't worth the price to me. I called just prior to the end of my billing ...
I signed up in May. Then I started to get to know most all the customer service people from all over the world and half of them could hardly speak English. One would have me do ping tests on command prompt others would send me to web sites to to them. One would have me reset my device and another ...
Dec. 13 I had a long conversation with someone in sales at Vonage.included in the conversation was the fact that I have the ATT Elite High Speed Internet package. "No problem, works GREAT with Vonage." Made the decision to transfer both phone numbers to Vonage. Dec. 17 ATT disconnected my ...
Here is my story..in Feb I cancelled my home phone service due to the increasing rates for local service (after said and done I would be paying 41.39 for Only local service nothing else). At this time I was told by a friend to try Vonage, so I did... Big Mistake! When I signed up for the 30 day ...
Vonage advertises no contracts, but they are not telling us the truth! It's very sad when companies have such strict rules and regulations that they loose sight of customer service and the reason that they started. It's also very sad when companies have to resort to deception to achieve their ...