When my wife and I moved into the house we live in on December 15, 1967 we bought a Kenmore all Refrigerator and a matching Kenmore all Freezer. These two products endured extremely well for thirty nine and one half years. We bought the Sears Service Policy and updated it when needed and received ...
I ordered a part from Sears, it last for less then two years and broke, now I have to order the same part again, and they want me to pay $15.38 for the part, and more then $10.00 for shipping. I have work for U.P.S. For more then 17 years, and I happen to know for a fact, it is not that much to ...
After some internet research, I find that I am not all alone in being "stiffed" by the customer service department at Serta International. My story is that I bought a spendy Serta Valentina Cal King Mattress set 2.5 years ago. I based my purchase decision, in part, on Serta's name ...
Purchased a new 26" snowblower recently. After getting it out of the box one tire was flat. Pumped it up but today noticed it was flat again. Took it off and returned to Sears for a new tire. My husband was told he had to purchase a warranty agreement for $125 before they would replace the ...
Bought in April. Started having problems with bottom freezer in July. Called warranty service first appointment was July 12. Flipped a gasket. Second appt. July 26. Nothing. Third, August 2, new rails. Next, August 20, can't fix. Then, fifth time, sept. 9th, 6th, sept. 23, can't fix. 7th visit was ...
The wood of my enclosed porch and deck is now rotted and splitting. I attempted to get in touch with Deck Mates, Inc. Who had issued us a 40 year warranty against rot on March 30,1990. The company had gone out of business, so I got in touch with Sears. Sears stated that the company had been sold to ...