I ordered a shaft for a rototiller on May 4th. After waiting 10 days I got parts that were rusty, pitted, and unusable. The gasket was rolled into a ball and put in this same small box. It was also torn and not useable. A call to Sears yielded more policy, and procedure explanations from them. They ...
I purchased a Sears Kenmore Washer and Dryer a year ago. The dryer quit working and I called Sears 800 Service Number. I was told it would be a week before they could service it. It was scheduled for repair May 2 between 12-5pm. I closed my office and came home to wait that day. Service people ...
Filed a recall request with Whirlpool on 1/11/02 for a Microwave Hood Combo sold by Sears as a Kenmore item. They sent notice that I could not use Microwave and to power it off. That I would receive indication of when it would be repaired. Received a notice from Sears in the mail on 2/6/02 not to ...
Had mower serviced 4/7/01. As part of the service, battery was replaced even though the old one had no problem. Since then, the battery has been replaced six/seven times. Last time, 8/15/01, new part was installed. I was told if this didn't work, the mower was going to have to be replaced. On ...
I purchase a refrigerator, a range and a dishwasher from Sears on 3/17/00 and to be deliver on 4/9/00. And I get a call on 4/8/00 at 11:45am Telling me my refrigerator can't be deliver because it got damaged. Now I have gave my old frig away because I'm thinking I'm going to have my new one the ...
These guys are good doctors but the organization is money hungry and totally non-responsive to their clients. I got an orthotic shoe insert from them for $350.00 but my insurance, Blue Cross Blue Shield, won't cover it. When I called the insurance they said they would cover it but I needed to get ...