I have read many of the prior reports, including the rebuttals. It seems obvious that some complainants, although in error, may have complained in good faith. Direct TV is notorious for spreading false advertisements, and since they refuse to email subscribers a summary of the contract (I asked for ...
I was a DirecTV customer for five years. After months of problematic service, I called to cancel. They begged me not to and asked for one more chance to correct the situation. I reluctantly agreed, but told them this would be their final shot at keeping me. If their solution did not work, I would ...
Today I received a congratulatory letter thanking me for signing up for DirectTV's Protection Plan. The problem is I had no idea they even had one. They signed me up for a monthly fee of $5.99 without my consent. I can only guess that the representative who handled my complaint call about the poor ...
I received a $150 credit to remain a customer with Directv, but it was later taken off of my account by another representative. When I got a bill in the mail, I called and cancelled my account. I had been a customer for over a year and paid my bill every month on time. I feel that it is very ...
In July I called and cancelled my Directv services. I received a statement dated 08/29/08 showing a Credit Balance of -$78.44. After calling to request my refund, I received another statement in October, dated 09/29/08, showing Credit Balance -$30.49, with charges for 07/02 $3.99, 10/11 $10.99, ...
On April 17 I ended my service with Direct TV, looking for a more economical provider. On this day I called your customer service to inform Direct TV of my decision. I asked the steps I needed to take to make the transition, and he informed me I simply needed to pay my current balance. I am aware ...