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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Referral Credit of $25 Promised Repeatedly, Never Applied to Account
- Billing Fraud After Promised Half Price Broadband, Charged Full Amount Again
- Brand New $500 Phone Failed in Two Months, Only Refurbished Replacement Offered
- Refused to Provide FiOS TV With Internet Service Using Static IP Addresses
- Charged to Play My Own Music From Flash Card on Replacement Phone
- Nine Hour Support Call Ended With Hard Reset That Erased All Contacts
- Over $500 in Text Charges From Daughter Instant Messages, Blocks Not Provided
- Overcharged for Unlimited Texting, Billed for Unauthorized Joke Service
- Newspaper Ad Offers DSL and Unlimited Calling for $53, Company Refuses It
- Employee Added to My Account Without Consent, Later Charged Cancellation Fees
- Replacement Phone Had Same Fault, Store Insisted Nothing Was Wrong
- Settlement Requires New Contract, Charged for Cancelling After Under a Month
- Told Company-to-Company Calls Not Free, Bill Reached $1,280 Instead of $188
- Automated Telemarketing Calls Several Times Daily Despite Do Not Call Registration
- Store Kept Old Phone, Then Billed $119 Equipment Charge for It
- Wireless Card Return Refused After 15 Days Despite Employee False Assurance
- Plan Change Agreed by Phone Never Applied, Overpaid Nearly $1,600
- Billed for Unlimited Pix, but Treo 650 Needs Costly Data Plan
- Phone Declared Water Damaged Based on Pink Indicator, Replacement Refused
- Monthly Bills Far Above Quoted Price, Minutes Always Exceeded on Family Plan