In December I switched cellphone carriers from Cingular to Verizon because of the problems I was having with my signal and not receiving calls. With Cingular I had a plan for 149.95 a month that included 4,000 roll over minutes and all the bells and whistles. Since I never went over 2,000 minutes with Cingular I decided when I signed up with Verizon to go with a lower plan, which was 99 dollar a month for 2,000 minutes.
In March I noticed my bills were well over what my planed called for (about 400- 500 a month) so I called Verizon to find out what was going on. I was advised (that day) that I was going over my minutes and it would make sense to switch to a different plan (4,000 minutes @ 149.90) that should reduce my bills by almost 400 dollars a month. I accepted over the phone and moved on. Why notit made sense for over 8 years I made plan changes with Cingular over the phone.
Needless to say Verizon never changed my plan and continued to bill me at the original plan. It wasn't until August, when I knew I hadn't made many calls, that I realized something was wrong. I called Verizon to find out why my bill was still so high and they informed me that it was because I was well over my minutes again. I explained to them that I couldn't be over my minutes because of the plan I had. I was told (in August) that my plan never changed back in March and that (in March) I needed to sign another agreement acknowledging the change. When I spoke with the rep in March I was never told that in order for my new plan to take effect I needed to sign a new agreement. I was told You're new plan will be reflected in your next billing statement. Is there anything else I can do for you today?
Since March of I have been overpaid my bill by almost 1,600 dollars since. According to Verizon's notes they see that I was advised (back in March) to change my plan but declined to do so. Which doesn't make sense? Why would anyone refuse to pay 50 dollars more a month to avoid paying 400- 500 a month in phone charges..? Verizon is lying to cover their representative's mistake. Had I been told in March that I needed to sign a new agreement to decrease my plan I would have gladly done so. No one in their right mind would continue to pay higher phone bills knowing they could easily pay less. Yet, that is what Verizon seems to believe.
Verizon's only excuse was that it would be against the law to make any changes to a plan without getting it in writing. Yet, in January I had to get another phone and as a condition of getting that phone (at a lower price) Verizon made me add monthly phone insurance which changed my plan and I never signed anything adding the insurance. How can changing my plan be against the law if Verizon did it once already? I guess I can have them arrested for breaking the law.
I'm a Realtor so as a result of their error I lost clients and potential business because they either get a hold of me. The monetary value is at least 75,000 in Brokerage Fees and Commissions.
0 comments