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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Billed $376.98 after porting out mid-cycle, contract cancelled retroactively
- Store does not honor contracts or pay for services rendered
- Web calling account number not recognized after reinstalling Messenger
- DSL never connected, then charged $140.64 after account cancelled
- Payments and credits not applied, now billed $577 after double charge
- New account opened on number change, old bill sent to collections
- Phone switch and DSL order failed, no one contacted me
- Service never cancelled and negative credit report filed
- Helpful service and one cheaper bill for internet, TV and phone
- Collection notice and credit damage after transferring account to friend
- Late mother's service cancelled but sent to collections repeatedly
- Family Share Plan minutes miscounted every month, May overcharge of $200
- Installation stopped by technician's cat allergy, then phone failed
- Repair visit for defective converter box 8 hours late, no callback
- Collection notice for Beacon account never opened
- Payment posted to wrong account, billed for lost payment
- Win-Back Department Contradicted Itself on Contract Requirement to Waive Fee
- Old Bill Resurfaced Years After Cancelling, Sent to Collections
- Fourteen Hours and Two Weeks Needed to Get One Promised Phone
- Repeated Calls to Cancel DSL Ended in Recording or Disconnection