Verizon posted a payment to a diffrent account that I had with them. I made my check out to Verizon Wireless. They posted the payment to a land line account that I had in the past. I have been trying to get the payment applied to my wireless account for the last 4 months. I still has not been done.
When I have contacted them I have been told to fax a copy of the cancelled check to them which I have done 3 diffrent times.
Because the mistake was on there part I feel that I should be able to break my contract with them and get a final billing minus the paymnet that has been made. They told me I would have to pay a fee to break my contract.
I know because of this situation my credit is going to get a negative report and that is not fair.
When I call and talk to them they do tell that it is noted that a payment situation is being tracked but they keep billing me for that "lost payment".
All I want to do is get out of my contract make a final payment and take my wireless business to another company.
I have also had billing/payment problems in the past with Verizon. One was 9 years ago. I lost my cell phone and I was still charged for calls after I had reported it.
The other has been within the last 2 years. I had all my billing for intrenet, phone and Direct TV on one bill. They would not pay the direct TV bill in a timely matter or they would not pay it all some months. I was always on the phone trying to get things straighted out.
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