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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- False Advertising Claims, Dropped Calls and Defective Phones Without Coverage
- Rebate Denied Because Phone Box Barcode Was Missing After Store Swap
- $5,000 Bill After 30 Days on Plan Sold as Unlimited
- Switched Back to Time Warner After Hours of Customer Service Runaround
- Service Transfer Botched Leaving Two Accounts and Higher Bill
- Five Weeks of Tech Calls on USB Broadband Card and Billing Disputes
- Four Days on Hold and Untrained Fios Technician Made Things Worse
- Five Hours of Arguing for Credit Offer of Only $30
- Cheaper Cell Plan Offered When Cancelling After Years of Good Service
- Supervisor Dismissive After Strange Comments From Service Representative
- Free 19 Inch HDTV Promised With Fios Never Arrived After Eight Weeks
- Charged Over $200 Three Times Against $129.99 Bundle Contract
- Paid Collection for Service Never Received, Credit Rating Damaged
- Billed Two Months After Cancelling Internet Service
- Waived Initial Fee Charged Anyway and Early Termination Fee on FIOS
- Billed for Old DSL After Switching to FIOS and Collection Threats
- BlackBerry Pearl Deletes Call Logs and Texts, Third Replacement Offered
- Collections Claim on Credit Report for Services Never Used
- HDTV Incentive Coupon Never Received After Seven Months
- Poor Communication Between Departments Makes FIOS Service a Headache