I would like to convey how disappointed in Verizon Wireless. A few months ago I purchased the blackberry pearl. Since DAY ONE I have had nothing but trouble with the piece of JUNK. I have a list of calls to your tech support and customer service a MILE long, I have done all the software upgrades and changes they have suggested... I am know moving onto my THIRD Pearl...
The piece of junk deletes my call logs and text messages on it's own. I have to take the battery out every night, they said this would help... It DOESN'T! I called last night and spent an hour on the phone with 4 different people... The only thing they will do to resolve the issue is send me ANOTHER PEARL! I don't want another PIECE of CRAP... I want a different style that WORKS and does not DELETE my data! I even said I was willing to DOWNGRADE... They still won't help me. What does it take for Verizon to make customers happy? I have never been so disappointed in Verizon, I have been a long time customer and currently have 4 lines with you. I will email and post this on every website I can find. I will let everyone know what a piece of CRAP you are selling and how you won't stand behind your customer when you sell them a SUB PAR PRODUCT!
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