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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Representative promised prorated phone service and free month, then billing refused
- Charged for lifeline phone never used, now debt collectors calling
- FIOS installation billing errors, equipment return dispute and missing $121.75 check
- Fallen telephone pole and downed wires unrepaired for three weeks
- No dial tone after move and days of conflicting answers from supervisors
- 200 DSL service tickets and a $14.95 rate promise withdrawn
- Phone shut off despite payment arrangement and air card contract dispute
- Billed and sent to collections for phone service never activated
- Excellent store service and quick credit for technology fee error
- Over 65 calls about DSL and FIOS billing, then sent to collections
- Payments diverted to landline account and wireless service cut off
- Unlimited mobile broadband plan replaced by 5GB limit and $2,500 bill
- Told I owe $99.74 debt from an address never lived at
- Unknown companies withdraw money from my checking account and refuse refunds
- Charged $9.99 for what I thought was a free ringtone
- Last payment not credited and sent to collections months later
- Rebate requires UPC code from phone box already recycled
- Disputed long distance charges reported as delinquent on my credit
- Directory assistance billed for one-minute call on 5/17/08
- Collection for a wireless account I never opened