I have been a Verizon customer since 1991 when it was still owned by GTE. I have never had any other service. I have been a loyal customer for 17 years! Three years ago the service started to get real bad with rude employees as well as rude supervisors. They constantly lied about their plans and charges. The plans were always deceptive and vague and the employees would never let you know about the hidden charges.
I've had unlimited text plans where I was charged over $800 with my phone shut off. It was their mistake by not activating my unlimited text and I had to fight for 5 hours to the charges taken off. They lied by saying the plan was never changed even though I received mail saying it has. They also lied saying there were no notes on the account to reflect my calls.
I purchased an air card so I can internet when I travel. The air card never worked good and gave me a very small signal with dial up speeds even thought hey claimed it was broadband. I called in to complain and they basically said too bad I'm stuck with the plan. I went to a Verizon store to try and fix the problem. They did a speed test right there and found I was not getting the signal right for some reason. They exchanged it for another air card that did not work right either. The manager at the Verizon store told me I should be able to get out of my contract.
I called back in to Verizon customer service to complain about the air card and they said they would not let me out of my contract even though my air card doesn't work. Tech support called me and lied by said there is nothing wrong with my air card. I don't even use it because it doesn't work but I still have to pay for it.
Verizon has lied to me by not honoring the payment arrangements I have made with them. I recently got divorced and moved out of our home. We do have two daughters together and one has Crones disease. She is very ill at the moment and I only have the cell phones to communicate with. I called in and told Verizon of this and I was going to be about $20 short on my payment could I pay the balance on the next bill. Verizon said no problemso I made the payment and they shut off my phone anyway.
I talked to Doug at Verizon, a supervisor employee number 250766 who basically said I never made an arrangement and I was the one wrong. This exact same thing has happened to me several times before when they just lie to get your money and then shut off your phone. Now I can't see how my daughter is doing with her Illness.
I told doug I was going to complain and he said he will just erase all the account notes to favor Verizon.in short Verizon is rude, they lie to you, their plans are deceptive and they harass their customers by shutting off the phones even though payment arrangements have been made.
Below are items Verizon lied to me аbout:
1) Charged me for 2500 text messages even though I had an unlimited plan. They shut my phone off and it took me 5 hours for them to fix it.
2) At least five times I've made payment arrangements, and as soon as I make the payment they shut my phone off anyway.
3) They lied to me about the employee notes by saying they didn't exist or that they were not true.
4) Verizon employee Amber at phone number 800-392-2643 ext 2069 was supposed to call me back. She said just call me if I don't. I called her at least 10 times and never got one phone call back. She was supposed to go over my plan to try and save me money but I never heard from her again.
5) Verizon employees have lied to me about coverage areas for Canada.
6) Verizon employees are on commission and have quotas to sell so they will face over and over again just to get the sale. My friend is a Verizon employee and said they will get fired if they don't sell their quota and that they all lie to save their jobs.
7) I bought an air card because I travel with my job extensively. I asked them if it worked in Canada and said yes no problem and that it will work for unlimited usage. I found out that they shut me off because I ran up a one day bill for my air card sending e-mails all day because I though it was unlimited usage. I fought this for an entire day with nothing but lies from them. I threatened to complain and they finally agreed to take off the charges.
8) The next time I used the air card I needed to download and upload graphics. It took forever because my signal was very weak and my download speeds were less that dial-up. E-mails were ok to send because it was just text, but graphics were next to impossible. I complained to Verizon and they offered no solution. I went back to the store that sold it to me and verified the problem with a speed test that was way below dial-up. They changed out the card and tried a new one. We had the same results. I stopped using the air card because it didn't do me any good. I complained to Verizon again and they sent me to tech support. Thech support was supposed to call me back the next day and didn't call me back for a week only after I complained. Tech support said there is nothing wrong with the air card and I'm stuck with the plan. I asked to get out of the plane with a supervisor and they said no even though it didn't work. I think this is not legal.
There is so much more I can write about, however you get the idea. This is real harassment. How can a payment arrangement be made and then right after you make the payment they shut off your phone. My daughter is in the hospital and I can't even call to see how she is doing. Verizon is the lowest scum of the earth and I will do what ever I can to get every single person I know to leave Verizon.
Here is the bottom line;
I have been a Verizon customer for 17 yearsbefore Verizon even owned it I was with GTE.
I have been loyal to Verizon with them being my only service I have ever had.
I have personally paid GTE & Verizon over $80,000 in these 17 years.
I got nothing but hell from Verizon. The worry free service is a lie and they should be sued for being deceptive and vague in everything that they do. They force their employees to sell quotas which is wrong and ends up with horrible customer service because they don't care what they sell youthey have to make the sell or they get fired.
You would think that with me being a loyal customer for this long they would give me a free F*king phone just one time. Maybe even some free minutes just to show gratitude and say thanks, Instead they just lie to you, be rude to you and take advantage of you.
This company should be investigatedther are so many complaints that this shouldn't be ignored anymore. The FCC needs to fine Verizon and get the crooked employees like Doug and Amber fired.
I have a documented journal with time, date and name for the last year of every complaint I made, every lie they made, every employee I spoke to, every plan they were deceptive about and how the shut my phones off even after making a payment arramngement.
Frank
Petaluma, California
U.S.A.
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