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Verizon Reviews & Complaints
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REVIEWS & COMPLAINTS2,320on USAComplaints · none in last 3 yrs · latest 2018
PHONE800-922-0204Mobile billing and support call line…
WEBSITEverizon.com
HEADQUARTERSNew York, NY
PROFILE CHECKED2026-10-06figures from other sites seen 2026-10-19
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 2,320 historical complaints about Verizon, published between 2000 and 2018. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- $211 charged for 65 minute landline call to Sweden
- Over 20 calls for installation, then billed for service never activated
- Told cancellation fee would be waived, then charged anyway with no records
- Bundle quoted at $209 monthly but billed over $1,270 in 3.5 months
- $5000 debt reappeared on credit file and Midland harassment
- Calling card call charged three times across landline and cell
- Cordless phone interference, move transfer failure and repeated billing errors
- Billing nightmare and useless robot customer service line
- Billing problem unresolved after three hours of calls and website failures
- Wireless card plan limited to 5GB led to $9,000 overage bill
- Sales agent quoted $6.95 DSL price but billed $14.95 plus fees
- Paid $60 for two-minute installation and told line checks cost extra
- Hold times up to 48 minutes and premium channel charged in error
- Easy automated system and helpful rep when adding DSL and DirecTV
- Three nightmare service attempts across ISDN, DSL and FIOS
- Crossed phone lines unfixed for months and abusive support rep
- Constant DSL dropouts in Salem and support blaming my computer
- Transferred nine times in 1 hour 45 minutes trying to cancel DSL
- DSL charged in full after landline removal; refund refused
- Agent promised refund or credit that was never logged