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UPS Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS611on USAComplaints · none in last 3 yrs · latest 2020
PHONE1-800-742-5877UPS Customer Service
WEBSITEups.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 611 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Drum kit damaged in transit and insured claim denied
- Store clerk overcharged for notary and failed fax
- Wedding gown package returned after only a notice slip was left
- Package marked delivered and claim cancelled three times
- Insured box taped to others lost and claim refused
- Product shipment problem and company refusing responsibility
- Non-Delivery Broken Items
- Tool removed from COD shipment and insurance claim refused
- Shipping charges exceeded quoted $57.08 for package
- Printer in wooden crate destroyed and insurance claim denied
- Billed for return pickup of medical device arranged by VA contractor
- Repeated deliveries without knocking and no help from customer service
- Package held because driver could not find house or use GPS
- Second day express package arrived at 8:30 pm
- Suspicious men claimed to deliver iPhone at night
- Package out for delivery three times but still not delivered
- Staff hung up on me while package stayed undelivered for days
- Box returned after third attempt though no signature was requested
- Package missed in facility and not redelivered next business day
- Service