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UPS Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS611on USAComplaints · none in last 3 yrs · latest 2020
PHONE1-800-742-5877UPS Customer Service
WEBSITEups.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 611 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Rude employee at shop delayed package pickup
- Truck tailgated me between Hinsdale and Wal-Mart turnoff
- Packages listed as left at front door but never delivered
- Lost package claim linked to replacement package, no payment
- Parcel signed for by wrong person and promised email never sent
- Package will not be held at nearby center
- Golf club package scanned in San Antonio and never tracked again
- Delivery attempts at 1 pm only and no way to change time
- Slower deliveries and packages passed off to USPS
- Christmas gift misrouted and delivered two days after Christmas
- Driver drop-kicks packages and appears to avoid my home
- Used laptop lost despite delivery scan and insurance claim refused
- Driver did not knock and customer service could not arrange pickup
- Driver speeding in parking lot
- Billed $398.06 for three boxes sent to charity event
- Wine package pickup difficulties with store hours and ID rules
- My Choice service impossible to use for holding shipment
- Order lost in shipping and refund required long wait
- Package marked delivered and signed for but never received
- Depot pickup failed and redelivery missed