I've never had a problem with ups until a year ago when I was having a package deliveried and needless to say that it was supposed be delivered by UPS but there was no Knock on My Door but when i get to the door the is just a skicky. I know for a fact there was No knock on the door because me and my boyfriend were sitting in the living room waiting for the Ups man. I called customer services and was told, " well we are sorry up can come to the hub and pick up the package". That was a year ago the 2nd time I call up to make a complaint because I have a live check come to my door step being delivered to me and the check was just left on my door stop and I opened the door to find the UPS man walking down my stairs as opened my door to see if he was coming by chance there he was I asked him if it was their policy to just leave a package with out knocking on the door." the Ups man stated I'm running behind." I called and filed a complaint and then I had a manager call me back about the driver, and his comment and then I was told we are sorry. I say to myself this 3rd time they should get it right because I have been using the service for my shipping packages to my customers and there really has not beena problem but just as I start to build my confidence back in UPS you then begin to Fail Me. Today I had a very important package being shipped to me and I stayed home and I waited and waited there was a message on the tracking information that say if residential maybe by the end of business day. 3pm if business I was fine with that until I check the tracking information about 20 mins later it still saying it being delivered i check back 30 mins later and then is says 1st attempt how funny i'm sitting here once again no knock on the door also to make it any better there was no sticker that said sorry we missed you but you attempted to deliver really. I don't see anything indicating that ups has been here. I also again setting at home when I could be somewhere making money but I'm waiting on ups. I called customer service and told them I wanted to make a complaint. Then while doing that I was told that I could come and pick the package up gas is $3.89 a gallon I know I paid the service fee for ups for gas and you want me to drive where because of Ups. I asked to then speak to a manager and i was told a manager will be calling me back in an hour. Well that is not good enough for me I called back and I spoke to someone in customer service for 30 mins and then they transferred me to someone else instead of a manager. So there I go explaining once again and then she gets me a manager. I explain to the manager why I'm highly angry and then she filled out another complaint xfered me over to the customer service office where I would pick up the package I spoke to the manager ther and explain the whole ordeal and explaining to me how they could not send him back out. So I clearly told them I will be contacting corporate to get this matter resolved because they claim they came and was here I'm the one that has to deal with all the extra fees for this mess they created.
0 comments