I ordered a golf club on e-bay on May, 24 2012 which was shipped properly, and
processed/scanned into the San Antonio Texas facility on May 29, after which, no
tracking or further shipping progress occurred. After talking to the (rather lame, and unhelpful) UPS "help" center, I was told that even though it CLEARLY was UPS fault, I would have to get the seller/shipper to initiate action, and even it successful, the refund would be sent to the seller/shipper rather than me. Result of this business model was the seller/shipper was paid TWICE, and I was just screwed out of my money, not to mention my purchase. Poor model!!! Poor service!!! I will never use ups again
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