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UPS Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS611on USAComplaints · none in last 3 yrs · latest 2020
PHONE1-800-742-5877UPS Customer Service
WEBSITEups.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 611 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Driver asked customer to carry 200 lb cart, delivered it broken
- Return shipping of three bags cost nearly double the outbound price
- Faulty claim of attempted delivery, then failure to hold package for self pickup
- Insured speakers arrived damaged and packing blamed in claim denial
- Luggage delivery date not honored and guarantee disclaimed after payment
- Shipping insurance claim denied for dropped package, three companies blamed
- Art shipment worth $18,000 missed Smithsonian market after failed delivery
- Packages repeatedly left at wrong house numbers or nonexistent back porch
- Told package was on its way, then rescheduled delivery vanished
- Medicine deliveries missed with notices left despite instructions
- Temperature-sensitive MS medicine not left at door, delivery delayed
- Driver afraid of dogs, customer must now fetch packages elsewhere
- Tracking says delivered but package never arrived and no doorbell rung
- Check received in mail claiming $250,000 lottery winnings
- Unexpected CAN$34.06 fees charged to receiver of Canada package
- Overnight tickets delivered Monday evening after Thursday shipment
- Repeated midday delivery attempts, then package not found at pickup center
- Bedding package thrown onto deck and ruined by rain
- Insured amplifier arrived broken but claim was denied
- Clerk could not quote shipping price, then $30.67 bill disputed