I have MS, and had arranged to have my medicine delivered on Friday Nov. 30. My Insurance company asked if I if it was okay for me to take full responsibility to have the medicine delivered without signature, I agreed because I am not home much during the week because I attend school part time and work full time. I got home about 9:20 est. Pm expecting to see my medicine in front of my door but all I saw was a sticky note saying that they will make another attempt to deliver the package the following business day which is Monday December 4. I was furious. My medicine is temperature sensitive and can only be left out of the fridge for 72 hours!!!
I called my insurance company to see what happened, they checked their records and stated in their system that my medicine was supposed to be delivered without a signature and supervisor was so nice to call UPS to see what the problem was. She called me back later and told me that the package was in a warehouse and it was locked and it was drivers discretion that the package not be left.
I called UPS Saturday and early this morning now they are saying that it is company policy not to leave a package without signature which that can not be true, I was diagnosed with MS 2 years ago and never had a problem with them leaving my medicine at the door with no signature. I have been in pain the last couple days and I know that my medicine is bad and I will probably have to send it back and reorder and wait a couple more days. Please if you have any thing important to have delivered please do not use UPS and if anyone knows a lawyer who could take the case please contact me.
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