Independent profile. Not owned, sponsored or endorsed by UPS.
UPS Reviews, Complaints & Contacts
← Back to the full UPS profile
REVIEWS & COMPLAINTS611on USAComplaints · none in last 3 yrs · latest 2020
PHONE1-800-742-5877UPS Customer Service
WEBSITEups.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 611 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Insured painting chipped in transit and insurance claim denied
- UPS has turned me to a collection agency, wanting to be paid for a package that never left the city
- Long wait while clerk packed another customer's box, then complaint backlash
- Delivery driver praised after being returned to local route
- Lost laptop delivery with 30 phone calls and no compensation
- Driver barred from property and packages must be collected 20 miles away
- Shipment rescheduled citing weather and still not delivered after two days
- False Advertisement of Delivery Intercept
- Missing insured package claim dragged on for nearly a year
- Laptop delivery delayed three weeks with excuses, then home burglarized
- Long list of adjustment charges inflates shipping bills above quoted rates
- Frequent incorrect adjustment charges on shipper accounts
- Insurance claim for broken boxes unanswered and inspection refused
- Documents held in customs four days and representatives unhelpful
- Redelivery notice promised next day after 5PM but attempt made earlier
- Phone system is excellent, quick and seamless
- Package placed inside parked car instead of delivered with signature
- Lost wheels shipment insured for $1200 but only default amount offered
- Redelivery refused, then supervisor request met with false claim of screaming
- Charged $384.00 for Mexico shipment returned over missing customs forms