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UPS Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS611on USAComplaints · none in last 3 yrs · latest 2020
PHONE1-800-742-5877UPS Customer Service
WEBSITEups.com
HEADQUARTERSAtlanta, GA
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
USAComplaints currently maintains 611 historical complaints about UPS, published between 2001 and 2020. No approved complaints have been published on this site during the last three years. For a current reputation snapshot, see the independent sources on the full company profile.
- Package not held as requested and staff gave conflicting policies
- Reschedule fee and no flexibility for delivery time window
- Electric guitar delivered to a nearby bank instead of my house
- Deliveries to business reduced to weekly using no-signature code
- Store owner rude about package returned to sender
- Insured artwork arrived damaged and claim denied as inadequately packed
- Hundreds of Iowa packages undeliverable after storm and managers ignore transit times
- Two-day parts delivery arrived a week late with one item missing
- Needed package rerouted to Florida and delayed six days
- Package delivered to wrong address and franchise store refused to help
- Rude call center agent and driver repeatedly missed scheduled pickup
- Timed delivery missed at business despite signature on file
- Trucks speed down residential street at 55 mph near children
- Film for theater picked up after delivery leaving no copy for showing
- UPS and their "insurance" is a scam - insurance claim
- Delivery holds should include franchise stores or disclose limited service
- Driver pounded on door after dark without any greeting
- Shoes marked delivered to porch but never received
- Seven-day delivery of a $25.70 package prompts partial refund request
- Laptop claim closed and representative implied customer was lying