I signed up with T-Mobile several months ago. When I received my phone it didn't work. In order to get a working phone I was told I had to mail the phone back to them because I had gotten from them over the internet. Who paid this cost I did. Not the company that sent a faulty product.
Then in August I was out of town and didn't get my bill paid withen a few days my service was shut off. I am a smart access customer which states my spending limit is $150.00 and that if I go over this I risk interruption of service until I make a payment to bring it down to below $100.00 my bill is around $47.00 a month so I was not over even $100. Even though they automatically added the next months bill.
I get paid monthly and had some emergency expenditures come up this month so I pay just under half of my bill for the month. T-Mobile has added next months bill again which still puts me under $100. I got a call today asking how I would like to make a payment so I can avoid interruption of service. So I start explaining that will pay everything on the 24th of this month well before my next month is due we got disconnected.
So I call back and talk to a rep explained everything. I was told they couldn't guarantee that I wouldn't lose service so I ask to talk to their supervise. I am told the same thing.
When I explain this is bad customer service that any other company is willing to work with people. I was told that wasn't true if you have a past due amount. I said that is wrong. Then I asked if she pays every single bill on time every time. She got very upset and said that that had nothing to do with this conversation.
So I asked how I could get out of my contract with them to go somewhere with better customer service. I would have to pay $200.00 to do so. I know I am locked into a contract but that really is extortion. That is not free market because it forces the consumer to abide the time they can seek better service.
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