I signed a family plan contract with T-Mobile last year. Ever since I got that phone last september the phone started giving me allot of troubles with the screens. My phone was replaced more than three times in a year and finally when the phone was working properly I saw an additional charge of $32 on my bill. When I called in the customer service the representative told me that they dint know what the charge was for. They asked me if I ordered some thing from them and my answer was no. Well to my surprise the next bill was for more than $447 and some cents. When I called in the customer service I was told that I never returned my phone and I told them yes I did and I even confirmed by calling their number and they told me everything looked fine on my account.
Well I asked them when I called and they gave a day of the week which is the busiest day at my work and that was during business hours at 11. Am I told them now if u all want to lie at least look at the timings I call you I always call after I get home from work and that's always after 6. Pm.
As I did not have any prof of proving them wrong I had to pay the four hundred and some dollars that they wanted. But I am really waiting for this month to end and I will surely change my plan to some other carrier and never will go back with T-Mobile.
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