To whom it may concern: T-mobile Customers
I am a T mobile (5 years) customer and I am writing you this letter in regards to my T-mobile bill because from reviewing my bill I have come to the conclusion that
T-mobile cell phone service is a scam. First of all, I have recorded conversations with T-Mobile's cellar phone service representatives regarding the misunderstanding of my Mobile bill, and they have been unsuccessful clarifying the (July- September) charges.
My current plan with T-mobile is 5000 minutes whenever and free nights and weekends, but I was told my weekends began on Thursday or Friday after 9:00 pm. I was informed that my free weekend would start after 9:00pm
Thursday, and for the past month of JULY-September my T-Mobile bill is over $1358.00 a month, which does not make any sense.in the past 5 months I have paid T-mobile over $3500.00 and there is no explanation for the charges and last year around in August and September, I had the same issues with T-mobile and the issue was never resolve. However, T-mobile offered me a free month, which did not define the real problem and T-mobile being a Million dollar company and being a value able customer for several years T-mobile has
never ed offered me any incentives.
However, on 9/09/07 @ 10:40 am, T-mobile representative said I had over 3000 minutes including text messages.
Therefore, how is it possible to use 3000 min in 25 days? T-mobile has no explanation for this or any of the other misunderstandings on my T-Mobile bill,
but they continue to say I was misinformed, which is not true. Therefore, I believe T-mobile is scamming a lot of their customers and I have had this issue with T-mobile in the past, I have documented my calls and the time of using my cellular phone and there were telephone numbers, I called on my bill, but at the time of the call I did not make the calls that were initiated on my
T-mobile bill. If I had made many of the calls the question is when do I sleep or work. How is this possible and the only answer T-Mobile can give is read your bill, which is logical, but the charges on the bill do not make sense.
This is my 26th letter in an addition with other complaint letters I have written in the past and T-mobile has not taken the time to resolve this issue by utilizing the 5th amendment, therefore I will make it my duty to practice the 1st amendment and hired an Attorney to analyze my bill because if I can pay for a $1,500.00 phone bill, I should be able to hire an Attorney to justify the injustice of consumers. T-Mobile the last time I did not pursue to file legal action (Class Action) against T-mobile, but this time I will not allow this to continue and not receive the proper feedback. T-Mobile is a FRAUD, FRAUD, FRAUD, FRAUD! Therefore, I will forward this letter to the US Attorney General, FCC, BBB, ACLU, and I do hope that this matter will be investigated thoroughly.
Sincerely,
Chayo Briggs
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