I just got off the phone with T-Mobile regarding another billing fiasco. I was charged $121.80 for text messaging last billing period, and had apparently accrued about $90 this billing period. The best the agent on the phone could do was sell me a messaging service and back date it to the beginning of the billing period. When I said I disagreed with the text messaging charges as I was given the expectation they were covered in my blackberry full data add-on, I was told that no credits are issued after the billing cycle closes. I even asked if there is some "irate customer escalation process" and was told that, had I monitored the billing during the billing period and called in before the billing closing date, I could have bought the additional package and had it back dated then. There is nothing T-Mobile will do after the billing close date, which is completely absurd.
If it wasn't for the $200 per line termination fee, I would have canceled service on that call. However, I cannot spare $400 right now. But when I have it, I will change carriers in a heart beat. Shame on me for extending my contract two years in order to save a few bucks on my phone upgrade two months ago.
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