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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Hidden Refund Policy and Required Sidekick Internet Package on Second Line
- Billed After Cancelling Service and Reported to Credit Bureaus
- Four Defective Blackberry Replacements and Account Cancelled by Mistake
- MyFaves Update Failed on Blackberry Causing Minute Overages
- Poor Service
- Charged $200 Early Termination Fee After Returning New Phone Next Day
- Contract Extended Without Primary Holder's Knowledge and $200 Fee
- Dropped Calls and Lost Coverage Across Three Phones Before Switching Carriers
- Very bad service!
- Text Message Rate Higher Than Rate Published on Website
- Charged for Incoming Spam Text Messages That Cannot Be Blocked
- Terrible customer service!
- Phone Lines Taken Down Before iPhone Switch and Later Billed for Calls
- Repeated Junk Replacement Phones and Shipping Credit Never Applied
- Three Replacement Phones and $200 Cancellation Fee Over Poor Coverage in Georgia
- Restocking Fee Charged on Replacement Phone After Original Was Returned
- Early Termination Fee Charged After Refusing Phone Never Under Contract
- Discontinued Phone Sold to Grandmother, Then Early Termination Fee
- Spending Limit Removal Required Contract Extension and $288 Overage
- Charged for Unwanted Text Messages Meant for Previous Number Owner