I have been using TMobile myFaves program that allows you to make unlimited calls to your choice of 5 numbers. I enrolled in the program thinking it was pretty neat. The first time when I enrolled I was pleased that TMobile had a MyFaves module for my RIM Blackberry Pearl. I downloaded the TMobile MyFaves module to my Blackberry. MyFaves appeared as 5 bubbles on my Blackberry screen.
I clicked the bubbles one at a time and entered 5 numbers that I called frequently. I recieved SMS confirmations of the addition of the numbers to myFaves.
After the initial configuration of MyFaves I updated MyFaves phone number once, successfully I might add.
My last update to MyFaves was about a month ago approximately February 3rd 2008. After I updated the MyFaves I never got a SMS confirmation of MyFaves update. The bubbles on the phone showed still the old MyFaves numbers. I figured that the my last update did not go through and continued to use the MyFaves contacts as they appeared on my phone. At the end of the billing cycle, upon realizing that I had significantly gone over my allowed minutes in the rate plan. Upon cursory glance over my minute usage online I realized that the MyFaves contacts that I had on my blackberry were being charged for minutes.
Upon calling TMobile customer care, I was shocked that none of the associates wanted to understand my dilemma. The associates continuously insisted on going to myFaves on my phone and updating the myFaves manually. Ofcourse my dilemma was all those calls I had made from my phone thinking that they were myFAves call, but since TMobile had failed to update my phone, were now counting against my minutes.
Tmobile by failing to update the myFaves contacts automatically on my phone I paid a heavy penalty in minute usage overage. I am absolutely certain that if this happened to me then it has happened to other TMobile subscribers too. Some may be aware and others might be paying all those minute overages and not even have known about this.
Should I or anyone else be paying the price for a software bug that Tmobile has? If Tmobile systems are not able synchronize automatically between their billing systems and the mobile phone devices, we should not have to pay the price for it. I believe Tmobile should be responsible.
A disgruntled Tmobile Subscriber.
0 comments