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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Credit Denied to Avoid Free Phone Offered With Two-Year Contract
- Multiple Payments Withdrawn, $224 in Overdraft Fees Not Reimbursed
- Store Pushed $20 SIM Card Instead of Unlocking PIN-Blocked Phone
- Prepaid Account Overbilled Daily, Credits Stopped and Number Locked In
- Rebate Still Not Received After Three Months and Five Calls
- Broken Phones, Misleading Replacement Offers and Unwanted Contract Extension
- Past Due $380 Bill for Paid Phone, Supervisors Never Called Back
- Free Incoming Text Messaging Promise Revoked, Contract Terms Changed
- Final Bill Never Sent, Defective Phones, Credit Threats After Cancelling
- Sidekick Slide Deleting Pictures and Songs, Replacement Refused Without Damage
- Phone Failed in East Texas, Charged for Liquid Damage Not Present
- Weak Signal, Bill Over $300, and Mail-In Rebate Refused
- Charged for Incoming Spam Texts, Refund Refused Unless All Texting Blocked
- Dropped Calls During Trip Led to $200 Bill, Only $25 Credit Offered
- Unsatisfied
- Ignored in Store While Alarm Blared, Staff Helped Other Customers First
- Fourteen Calls Later, Refund Check Still Missing and Calls Blocked
- Charged $29.99 for Data Plan After Price Dropped to $19.99
- Took $2010 Instead of $110 From Checking, Refund Delayed Three Weeks
- Text Messaging Can Finally Be Turned Off With No Fee