Before leaving on an extended trip to the Northwest, I checked with the T-Mobile store in Asheville to be sure that I would not incure roaming charges for calls made while out of state. I was assured that my plan covered calls from Washington State that I would be making.
Upon my return, I received a bill for $573, mostly roaming charges. After paying off more than half of this bill ($310) I have now been informed that I owe almost $500.
Calls to customer service have been handled with extreme rudeness by the service techs. The basic message was "Tough. You have no recourse and we can do as we please."
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