Nov 21st I had purchased a phone at an authorized dealer for 166.83. This was on a two year contract extension. So of course I paid the money and was on my way. Now a couple days later I went on my phone to check out my balance and see how much my bill would be. It was amazing. I had a zero dollar bill. No complaints. Now I called t mobile and asked why I had a zero bill for november and they said it was just like that and I didn't owe anything. Well when december came along I got a 250 bill and the 166.83 was on there.
I called up and said there was a missing payment for a purchase of a handset. They filed a missing payment and temporarily credited my account. Great! So what was this 166.83 from. Now when a missing payment is filed with the department it is their responsibility to call the customer within 6 days which I never received a phone call at all. So now on dec 11 I called because of a 280 dollar phone bill.
I said what happened to the credit I got and they said they removed it on the 11 of dec but after I bitched they put a credit back on my account again. I talked to the service rep for like ten minutes and then had me on hold for an hour. She came up with information that the handset purchase was missing but then found without letting me know then she said that it was put towards my november bill and they input the information wrong and now I owe double for 2 months.
If the company would of just called me maybe they could of said that my november bill was actually more than $0. I asked the rep if there was some way to work out something seeing they basically blamed me for their mistake and she said let me talk to a manager. The manager said we can give you a ten dollar credit for your troubles and I laughed. I told them that I am the customer and they should be responsible. I also said if I owe I will pay but I would like to do two payments seeing all this money is hard to com up with on dec 22 right before christmas.
I continued to try and talk but the rep continued to yell over me and basically say to bad and they can't do anything. Blame this on FLEX-PAY. Financial care said to bad a well because I am flex pay and told me to basically get lost. Either pay or be shut off. I called corporate office and same thing. A problem that started with customer service input ended up with me being screwed and told I am in the wrong. I had to drive to stores and call, and call and call and call.
Why are the customers to blame for their mistakes. Why do we say we Will pay but need help but days before christmas they say to bad. They don't care. And don't tell them you will go to a different carrier because they don't care and they get you early termination fee as a gong away gift. Lol. Their customer service is the worst I have had to deal with. And once they know why your calling they will not transfer your call through as they did to me last night.
Just go to a diff carrier. Don't explain to them. For all I care is they wont work with me or help me. They can have all their crummy phones and their crappy flex pay accounts. Basically it comes down to crappy customer service and they rip people off by misplacing payments, and putting them where they don't belong. The one guy said that out of the 3 years he has been there he has never seen anything like it and no one can help ya. Not even corporate.
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