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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Erroneous Text Overage Charges Not Refunded Despite Confirmed Plan Change
- Poor Coverage in New Second Home, $600 Fee to Break Contract
- Web Customer Service - online account
- Metro pcs
- Suspended Line Kept Billing $50 a Month, Closing Fee and No Refund
- UMA Wireless Calling Stopped Working After Router Support Dropped, Big Overage Bills
- Three Defective Blackberry Replacements, Then Upgrade Price and $200 Cancellation Fee
- Prepaid Phone Number Transferred to Another Person, Service Not Restored
- Service Terminated on Three Lines, Extra Activation Fees and Payments Demanded
- False advertising
- Advertised Unlimited Service Unusable, Return Refused After 60 Minutes
- FlexPay Customers Charged Retail Phone Price and First Month, Put on Contract
- Fraud Flag Placed on Credit File After Store Manager Accused Customer
- Closed Account Triple Billed, Overdraft Fees Unpaid, Then Seven Cent Bill
- Service Suspended After Payment Plan, Then $404 Bill With Overage Charges
- Plan Downgrade Led to Triple Bills and Repeated Account Suspensions
- Rebate Cards Denied Despite Purchase From Company Store
- My Faves Contacts Changed Without Consent Causing $800 in Overage Charges
- Unauthorized $200 Draft From Checking Account Tied to Another Person's Service
- Emergency-Only Message Despite Full Bars, No 3G, Considering Switching