I am terribly sorry about T mobile customer service agents and managers, supervisors... They all now how to say not to be saying to the clients!!!??? We had a big issue about our cell phone services; approximately six months ago i suspended one of our lines and i was told that i was going to be charged only 10.00 dollars in a month to my checking account... Whatever happened was they charged the first month including taxes and fees 11.55 this was the beginning and i checked my statement was correct for the first month, i did not need to check for the second time second month and several months passed by... When i checked it was February and i was being charged 58.00 dollars for the suspended line that we never make any phone calls because it was gone with our friend without paying her bills for God sake!!! By that time i was spoken with the customer service agent and i was told i was going to be charged 10 dollars plus tax for the end of the term and that line will be deactivated???!!! Again i called them and asked what happened, and why they did not deactivated? They said it was only 90 days in a year base, i can not suspend the line more than one time in a year so without telling me this at the very first time, they kept charging my checking account... This time instead of saving from closing fee which was 200 dollars, i was charged 10 dollars first month and continuing 50 dollars < 5 times 50 dollars =250dollars> this time i was tolled i can not close my phone line because when i realized it was late and they can not refund me, plus they want 200 dollars full fee if i decide to close that line, one supervisor said that if T mobile takes the money they do not refund it... I was really pissed, and i talked several agents, supervisor s you name it... Now i am going to close both lines if i can not go through June and August for both line s i am really disappointed about the very poor customer service in this particular company... If you make a purchase from T mobile just make sure about your contract and what you are signing for, get a copy and confirmation number, agent id and names... This is my lesson i learned when i was dealing with this hard process... Thanks and good luck if you guys still with T mobile???
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