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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Flex plan switched to post-pay plan I did not agree to
- Billed full cycle after cancelling mid-cycle
- Months of no tower repair, stuck with $400 early termination fees
- Billed for calls on stolen phone while away at military training
- Told my cash payment was a returned check, phone cut off
- Repeated billing mistakes and $105 reconnection fee
- Premium service charge of $9.99 on phone bill
- Family control did not block free internet promotion, $220 charge
- Refund not paid six months after cancelling
- Sold 4G phones in a 2G area, billed after returning them
- Metro PCS total Rip Off Bait and Switch liars!
- Charged for four premium services after replying stop
- No customer service, no promised refund - LG Imprint phone
- Phones never arrived, $315 not refunded
- MetroPCS Complaint
- Billed for closed flex-pay account, then sent to collections
- They will suspend services to charge restoration fees for each line
- Over charge me for a phone and admitted to daily ripping off people Brooklyn
- Web service almost unusable, refused release from contract
- Unauthorized third-party charges of $9.99 on phone bill