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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Service
- Very Poor Business - customer service
- Prepaid minutes card cut off with $46 balance remaining
- Fraud account not closed, collection call after promised letter
- Charged $25.19 fee to restore original due date
- Hiked bill with unexplained international and messaging charges
- Unauthorized $9.99 text quotes charge on two family lines
- Two separate accounts, employee discount missing on second bill
- Billing mistake refused, cancelled after six years
- 100 hours on phone and in stores, contract waiver promise denied
- Promised Bill Reduction and Free Music Promo Not Honored
- Told I had no phone protection despite paying 21 months
- Billed $123.53 for second line never shut off after switching carriers
- Illegal Internet usage charges that I never signed up for
- Charged for internet use without having the service
- Four unauthorized app charges on October and November bills
- Charged $19.98 by third party on cancelled account, no refund
- Billed $175.13 after misleading usage info and unresolved poor service
- Consumer Report
- Charged for data overage with no data plan