I’ve been with T-Mobile for over 3 yrs.in order to entise me into renewing my contract with T-Mobile for another 2 years an overzealous sales rep added two additional lines to my already existing two lines. He sold me two 4G phones in a 2G area. According to a technical T-Mobile rep, T-Mobile only offers a 2G network in the 81401 zip code. So… I sent the phones back the day UPS delivered them to me. That was beginning of October. Since then I’ve been receiving a $180.00 bill for these phones that I NEVER USED, SENT BACK, DID NOT ACTIVATE, ETC. Today is Nov 22. For the (literarily the 15th) call to T-Mobile I was told ONCE again that the problem was taken care of. Was it? Well, good news is that my contract was UP Nov 21st 2011. Yes! Yesterday! I’m celebrating.
No More T-Mobile! I AM WILLING to pay MORE for a compitent service. That in itself is “PRICELESS”! Why would T-Mobile even offer a phone that will NOT WORK with the SERVICE THAT THEY PROVIDE? Then try to bill their customer and make the customer feel like a complete IDIOT.By telling me the phones are in the werehouse but have not been chacked in yet so… So what do I care! Bill me because the phones are not checked in yet? Not my fault! They got their phones back. Phone packages sealed, never being open. I sent em back with the UPS guy still at my door! So… take advantage of me, by telling me I haveto pay $35 per phone for hook up fee? For phones I never had, never hooked up, never asked for!!! Why? Shear incompitance of T-Mobile? I AM takeing T-Mobile to court.
NOT FOR MONEY! I dont want a dime. I simply dont want any of YOU out there to get screwed into something that YOU did NOT want or cannot use because some sales rep wants a BONUS for christmas.By the way, I was NOT offered ANY credit for my troubles, long, long, long, long, ”ON HOLD” times and HELL that I had to endure in dealing with EVERY T_Mobile rep. And ya, every T-Mobile rep I spoke with since the beginning of Oct. 2011 till today Nov. 22nd 2011 told me “don’t worry. Its taken care of.” Bullcrap! We’ll see. I had enough. I’m going to SPRINT. Ya. Maybe it’ll cost more, may not be as good a service, but, I’ll get billed for what I actually asked for. After dealing with T-Mobile thats “Priceless”! They reming me of AOL. Remember them?
You said “I wanna cancel my service” and they said “huh? … you want more service”? Well, its like dealinjg with those idiots. Thank you for reading this and pls, DONT LET EM SCREW YOU! My Final Thought goes out to Any Corporate T-Mobile Employee who really needs to read this: You tried to get me to sign on for two more years by selling me phones that I cannot use in my area.instead of gaining a customer (who was happy) for the next TWO years you, not only lost one, but instead, EVERYDAY I tell at least 20people of how your company treated me. Not surprisingly alot of people are not surprised. The service you provide in area code 81401 is 2G! Thats “Flinstones” technology. No offense to the Flinstones, their phones worked fine.
Get with the times T-Mobile, train your people, and most importantly DO NOT LIE TO YOUR CUSTOMERS. Remember this phrase “THE CUSTOMER IS ALLWAYS RIGHT”. No wonder the crappiest company in our area (WAL-MART) dropped T-Mobile. I actually have regained some respect for em. Ill buy toilet paper there again with thoughts of T-Mobile.
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