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T-Mobile Reviews & Complaints
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REVIEWS & COMPLAINTS1,863on USAComplaints · 2 in last 3 yrs
PHONE1-800-937-8997Customer service
WEBSITEt-mobile.com
HEADQUARTERSBellevue, WA
PROFILE CHECKED2026-10-19
Reviews & Complaints on USAComplaints
1,863 complaints on USAComplaints, including 2 published in the last three years.
- Switched to new 2-year contract instead of cancelling without ETF
- Charged by third party bune llc for service never authorized
- Early termination fee charged after broadband stick never worked
- No coverage at home, replacement phone no help, contract extension required
- Sold phone I cannot see to use, needed big numbers
- Corporate discount not applied to final bill
- True Digit charges of $34.97 a month on bill
- Billing cycle changed, extra charge, then service cut off over $19 bill
- Returned 14 phones over data problems, now charged and credit hurt
- Told no termination fees, then charged $100 plus $50 web fee
- Signal enhancer returned in trial period, still charged $200
- Echoing LG phone replaced with four refurbished phones
- Promised free upgraded SIM card never sent
- Horrible Customer Service - customer service
- Fourth defective phone and unhelpful customer service
- Misled about free hotspot use, now asked to pay extra
- Premium charges applied while phone was out of service
- Charged $9.99 for MobTV not used, moves between phones monthly
- Restoration fees and no grace period, service shut off after due date
- Billed and debited after account closed, refund to bank refused