I called and cancelled my T-Mobile account on 10-20-11, and moved to Verizon. Was told that I had renewed my contract the previous January, so there will be a large early contract termination fee. (I NEVER called to renew the account.) The 2-year contract started on 12-30-08. After 2 years, it went month-to-month. It was almost 3 years now on the same contract.
I asked to hear the recording of my "call to renew the contract" they claimed, and of course there was no such recording, as there was never such a call. They are proud to say they record all calls to their representatives. So that did not work. So they tried to push other gimmicks to get me to stay instead. (They had tried the EXACT same tactic with 3 other friends of mine—another reason we all have switched from T-Mobile.) So they had to try that tired old tactic. But they could not either with me.
Next problem.
My monthly bill for over 6 years was automatic bank debit for monthly payments since January when I first signed a contract with them.
I was Billed $97.71 on 11/9, for 9-18-11 to 10-18-11 billing cycle.
Account closed on 10-20-11; I moved to Verizon.
I was Billed $ 91.40 on 12/9, for 10-18-11 to 11-18-11 cycle. Even though the account was CLOSED 7 weeks before.
Called Friday 12-9-11 at 1140, told I was billed billed the last 2 days of previous cycle and the whole next month after I cancelled service, since I was 2 days into the next billing cycle. Told I would receive an adjustment of $82.11 back into my bank account in 3 days (to be on Monday, 12-12-11.) This was the total of the full overbilled month of service.
They never put anything back into my account by 12-14-11.
Called on 12-14-11 at 2036. Was told the account is closed, so they can not put the overbill back into my bank account from when they billed me, since the account is closed. The person on 12-9-11 only moved the account to zero, put the $82.11 overbilled back against the closed account itself (adjustment), and never did anything with the $82.11 to return it to me, as she assured me I would be refunded the amount back to my bank account, from which it was billed.
They were certainly able to bill me and deduct money from my bank account a full 7 weeks after the account was closed. Now they say that they can not put money into my bank account, since my T-Mobile account is closed. Closed on 10-20-11, and still being billed on 12-9-11. The second representative assured me the account is closed, just like on 10-20-11, just like on 12-9-11, just like on 12-14-11. I have already paid 2 month bills for my current Verizon plan, with the same old phone numbers, clearly no longer under T-Mobile.
They can not refund the over billed $82.11 to my bank account, since the T-Mobile account is closed, but they could sure bill that amount against me from my bank account 7 weeks after the T-Mobile account was closed.
Right.
The representative on 12-14-11 said they may be able to send me a paper check for the overbilled amount. It may be in the mail in 5-7 business days from next week, pending supervisor approval.
Right.
The reason I left T-Mobile, is for all the "billing errors" since January every single error in T-Mobile's favor, every single error against me. Never once did they accidentally make an error in my favor.
So, once again, I am left fighting against a very clear error by T-Mobile, fully documented, again. Now, as one last overbilled charge in parting, for me not falling for the "you renewed your contract in..." gimmick, they do this.
Their scam "renewed contract" and "accidental overbilling" errors have become quite old enough. These tired old gimmicks have gone far enough. Had I "accidentally" not payed 1 month of my bill (like they erroneously charged me), we all know what T-Mobile would have done.
I'm not optimistic that they can finally handle this simple task of sending me a paper check "pending supervisor approval." So I plan to make complaints at every possible outlet meanwhile as they hold my $82.11 they even admit they have overbilled me.
They can rush to bill you without any review instantly, yet once this is admitted in error, their correction process is stuffed with as many chokes and holds as possible.
I will continue to expose these tired old scams and gimmicks and demand repayment of the money they over billed me, by their own admission. And I will continue to expose this to other current T-Mobile users, who have noticed the same thing and rightly are leaving T-Mobile for this. And the current T-Mobile customers now ask to hear the phantom recording of themselves asking to "renew their contract." Certainly I am not alone.
Sunlight is the best disinfectant of the ripoff scams and gimmicks T-Mobile uses to bilk its customers, no doubt out of many millions of dollars in these scams, judging by the number of people who have experienced these exact same tactics. So these scams and gimmicks clearly need mass exposure to stop them. And I want my $82.11 back.
I intend this "incident" to cost them exponentially more than the amount they hoped to take from me "in error." They call that "late fees and penalties" if the customer makes a mistake.
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