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Santander Consumer USA Reviews, Complaints & Contacts
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REVIEWS & COMPLAINTS765on USAComplaints · 1 in last 3 yrs
PHONE888-222-4227Customer Service
WEBSITEsantanderconsumerusa.com
HEADQUARTERSDallas, TX
PROFILE CHECKED2026-11-05
Reviews & Complaints on USAComplaints
765 complaints on USAComplaints, including 1 published in the last three years.
- Conflicting payment status, hidden late fees and several calls a day
- Slow due date change led to late charges after car was totaled
- Harassing calls, a false supervisor and late reports to credit bureau
- No paper trail from lender; advice to demand written communications
- High 25% APR and dealer price markup on a financed car
- Repossession attempts over a VIN mismatch on the financed car
- Double $775.20 bank debits and repo agent sent after payment
- Compound interest costs and tips for dealing with collection calls
- Car deal reversed after delivery and balance disputed over double payments
- Payoff balance raised by $4,000 with no written explanation
- Rude rep and no notice that autopay setup takes 30-45 days
- Truck repossessed without notice while two payments behind
- Collection calls for a Toyota I never had and to elderly grandmother
- Former employee and customer: threats, cursing and disclosed personal data
- Experience handling the lender and its phone calls
- Car repossessed after full payment; rep said it taught a lesson
- Ripoff Usurious Loan
- Callers allegedly pretending to be peace officers
- Lost personal information, unapplied extra payments, willing to join class action
- Fees charged for every payment method including mail and phone