My experience is from having my vehicle repossess
after making a payment and before receiving a letter stating notice of intention to dispose of motor vehicle, I paid more than what I owed over the phone with a credit card.
At no time the representative from Drive told me that there was a notice of repossesion for my car.
On the same day three hours after my payment was already made my car was taken from the parking lot of where i live that has surveillance cameras everywhere the security fence was opened?
When I contacted the representative in charge of my account the same person that took my payment and told her that my car was gone from the parking lot she stated that my car was probably stolen, we dont have your car. She never give me any information that Drive Financial hired a repo company to pick up my car. She proceeded by convincing me to call the police which I did, the police informed me that they had no report in their computer stating that my car was taken by Drive Financial, they came over my apartment I filed a stolen vehicle report, contacted my insurance company who filed a claim of a stolen vehicle, the insurance company wanted me to go to Enterprise to rent a car the next day.
The next day I contacted the same representative from Drive Financial told her that I had reported my vehicle was stolen the representative stated again that Drive Financial did not have the car, i made a three way call with the police department and the representative again stated we dont have the vehicle, the police officer stated they had a repo company reported to them that they had taken the car from my building ordered by Drive Financial, when i asked the representative of Drive Financial why did she lied to me and had me file a report for a stolen vehicle when she knew all along that the car was taken by them, she answered that she was teaching me a lesson for paying late the outstanding balance was $395 which I paid before the notice of intention to dispose of motor vehicle. I explained to her that she knew that i work all the time and that I wanted from the begining of purchasing my vehicle make automatic payments withdrawn from my checking account that was not an option until recently. I also told the representative that i work for a large corporation and we dont try to teach people lessons in fact during the katrina hurricane the company I work for did everything possible to work with every customer that was affected by the storm with their payments so they could use their service that was the only way of communication. The representative again stated that she wanted to teach me a lesson and that is why she had the car picked by the repo company. Few days after the incident I received a letter from an employee at Drive Financial Services stating notice of intention to dispose of motor vehicle, when i contacted the person in the letter i told her that i already had made that payment and she told me that they could work with me to pick up the vehicle but another representative from Drive Financial pick up the phone stating to disregard the letter and that the person that send me the letter should have never send that letter and that she had no right to talk to me anymore that now he was in charge of the account and i would receive a new letter with new charges that he could not even tell me over the phone. I explained to him the situation and he stated that they were not going to work with me and that new charges would be added to my account, in the same week the repo company called spoke to my son and myself left a voice mail message on my cell phone stating that i needed to do something to get my car back soon Drive Financial had given her orders to take the car to Orlando to sell the car immediately and that they didnt want to wait the grace period by law, i spoke to the lady and explained to her that I had attempted to redeem my car but that Drive Financial Services did not wanted for me to redeem my car and that they did not wanted to work with me.
My car was sold with a balance in my credit report of $2,452 outstanding, which means that i was almost done paying off my car. I spent around $2,400 renting a car with Enterprise since I needed a car right away to get to work and now I'm not able to get financing for another vehicle because of what happen with Drive Financial Services.
I believe that Drive Financial Services should not get away with how they practice in the USA, we need to do something about it, i work very hard in order to have a representative tell me that i want to teach you a lesson and lied to me in the process. Drive Financial Services states in their website the following: Specializing in automobile financing for consumers with limited or below-average credit... They are making money of people that get stock in the system like myself that was trying to build credit after cosigning for my ex-husband for a vehicle that was repossess, in my case is not that i dont have the money to pay for the bills i was brought in a wealthy family and never learn how to budget money and wanted to find out what was like being an ordinary person, but i can say that this company should not get away with trying to teach a lesson to everyone that they feel like. Why is not an American Bank that offers financing for consumers with limited or below average credit why give the business to outsiders. Is not right, we need to stop this company we need to give the business to american companies that want to offer this service, soon too the foreign banks are going to have the upper hand in this country, do we want that???
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